Community Futures
Leadership Institute
Staff Development

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Basic Competencies for Each Position

There are 18 shared competencies required by everyone working in a Community Futures.

Then there are specific skills, knowledge, and values required for each position.

Click a title below to see the list of competencies:

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  • Shared Competencies

    1. Customer and Interpersonal Skills
    2. Computer Skills
    3. The Exceptional Assistant Software (TEA) Skills
    4. Marketing and Promotion Skills
    5. Presentation Skills
    6. Understanding of the Community Futures program
    7. Basic Understanding of Small Business
    8. Awareness of Diversity
    9. Workplace Safety
    10. Integrity
    11. Responsibility
    12. Commitment to Quality
    13. Adaptability
    14. Approachability
    15. Customer Focus
    16. Confidentiality
    17. Team Work
    18. Personal Professional Development

  • Competencies specific to General Managers

    1. Operational management
    2. Financial management
    3. Human resource management
    4. Accountability
    5. Board relations
    6. Investment fund management
    7. Project management
    8. Understanding of community economic development
    9. Understanding of business counselling
    10. Leadership
    11. Empowerment
    12. Collaboration

  • Competencies specific to Business Analysts

    1. Commercial lending
    2. Collections and bankruptcy
    3. Comprehensive understanding of small business
    4. Business counselling skills
    5. Business research skills
    6. Training skills (optional)
    7. Aboriginal business (optional).

  • Competencies specific to CED Coordinators

    1. Community economic development skills
    2. Project management
    3. Group facilitation
    4. Proposal writing
    5. Public relations
    6. Board relations.

  • Competencies specific to Administrative Coordinators

    1. Administration skills
    2. Loan portfolio file management
    3. Technology skills
    4. Project management (optional)
    5. Website development and maintenance (optional)
    6. Bookkeeping (optional)
    7. HR file management (optional)

    Note: There are many optional competencies for Administrative Coordinators because the duties of the position vary so much across Community Futures offices.